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Terms of Service
Pre-approval is required for all spa supply returns - please call or e-mail for authorization. Returned product and packaging must be unused, like-new, and in a re-sellable condition. Products can be returned for original product purchase price as an online or in-store credit only (shipping is nonrefundable). Products must be returned within 15 calendar days for full refund. Products returned after 15 calendar days are subject to a 20% restocking fee. Product must be returned via UPS or FedEx with freight prepaid by customer. No CODs will be accepted. No returns after 30 calendar days.
All orders are cancelled on a best effort basis. Once your order has been shipped it cannot be cancelled and is subject to our Return Policy. If you have the need to cancel an order that has been placed on our website and has not been shipped you can do so by calling (888) 313-7727 to receive a cancellation code.
H2O Outlet is Owned and Operated by Innovative Spas
For the past 23 years Innovative Spas has been the go to provider of everything you need to create a backyard oasis. Based in Virginia Beach, VA, our huge showroom is the largest in the area and home to the best staff you will ever meet! We are here to serve you and to focus on making you and your family create the experience of a lifetime with your backyard. We treat every customer like they are our first, from the first time you walk through our doors to the following years to follow.